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Shipping & Returns

Digital Shipping Policy

Welcome to PrimeModifications' Shipping Policy. All our products are delivered digitally, ensuring you receive your GTA 5 modifications quickly and securely. Once your payment has been successfully processed, you will receive an email containing a download link and detailed instructions on how to install your purchase.

We pride ourselves on prompt delivery, typically within minutes of payment confirmation. If you do not receive your digital product within this timeframe, please check your spam or junk mail folder.
Should you encounter any issues, our Customer Support team is ready to assist you promptly.

Return & Exchange Policy

At Prime Modifications, we strive to provide high-quality digital products that meet your expectations. However, we understand that sometimes issues may arise. Our refund policy complies with the Consumer Rights Act 2015 to ensure your rights are protected.

Eligibility for Refunds

Refunds for digital downloadable computer software are issued only in rare cases where the product is faulty or does not function as described.

Examples of eligible issues include but are not limited to:

  • Software bugs that prevent the product from operating as intended.

  • Significant discrepancies between the product description and the actual software.

Requesting a Refund

If you encounter a problem with your digital product, please contact our customer service team within 30 days of purchase. We will work with you to resolve the issue through a repair or replacement. If these solutions are not feasible or successful within a reasonable timeframe, you may be eligible for a refund.

How to Contact Us

To initiate a refund request, please contact us via our HelpCentre with your order details and a description of the issue. Our team will review your case and respond within 14 days.

We are committed to ensuring that your experience with Prime Modifications is satisfactory. Your trust and confidence are paramount to us, and we aim to address any concerns promptly and fairly.

This policy ensures compliance with UK and European law

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